laser machine FAQ

What business model does 3D/2D laser engraving machine fit in?

Traveling areas with a lot of tourists who may take 3D picture to be engraved in crystals.
Shopping mall with a lot people who may want to make 2D/3D crystals as gifts.
Entertainment places where kids or travellers want to put their 3D picture into crystals.

How do we protect ourself from faulted 3d/2d laser crystal machines?

Check with service and support if or not there is onsite setup and training service.
Check with references especially reference in North America where quality standard is higher.
If there is no references don't purchase laser systems.
Check with payment method and don't pay full payment until make sure laser system works.
Make sure communication channels of email and phone and feel comfortable with the service.

What does 3D/2D laser crystal engraving system include?

YAG laser or doide pump laser engraving system.
One PC computer, which is to control laser engraving system.
One flat screen monitor connected with computer which controls laser machine.
Network communication devices in two computers, which enable two computers to transfer image files.
All of laser system control software.
Software package of 2D point cloud processing.
Water cooling system or air cooling system.
3D camera Z-M1 which will be used to take 3D picture(optional).
2D digital camera with at least 3.2M pixels(optional)
Image scanner which is used to scan customer image into digital file(optional).

What service does your company provide?

Free system setup, our experts will go to your place to setup laser system without your cost (only in North America).
Free training, laser system experts will go to your place to help and train you without paying penny (only in North America).
Free phone service to solve your problems with 24 hours a day and 7 days a week.
Provide 3D/2D laser crystal engraving business model analysis.
One year system and parts warrant.
Partnership with high quality of blank crystal supplies.
Provide 2D to 3D image conversion service with less cost.
Provide more than 50 pre-made 3D image files.

How does 3D/2D laser crystal engraving machine work?

Take 3D image by 3D camera and engrave it into crystal.

Scan or digital camera 2D image and engrave it into crystal.

Using 3D pre-design file and engrave it into crystal.

What is advantage in your 3D/2D crystal laser engraving systems?

Super high engraving speed in our doide pump laser machines provides unique capability of fast implementing 3D/2D crystals with finer image presentation (it takes 3-4 mins per crystal).
With smaller size diode pump 3D laser engraving systems are perfect for shopping mall business model. With a little booth in shopping mall you are able to start 3D crystal engraving business with very high profit margins
With LE-2 model there are two or three heads in our laser system, that can make multiple 3D crystals at same time.
Network communication between image processing computer and laser control computer.
High precision and accurateness when engraving crystal.
Competitive price, only 1/3 cost of similar laser system in the market.
Good customer service.
Our doide pump laser systems are easy to be moved to any where.
There are more laser crystal engraving machines to be selected depending on your requirements.
Reliable and stable.

How long will it take to make a customised 3D cyrstal?

It depends on how many point cloud of this 3D image and what laser machine you use. By using diode pump laser systems, with 200,000 points of 3D/2D image it will take about 3 minutes to finish one crystal (60,000/90,000 points/min) with LE-X/Z-1500A laser engraving machine.
With Z-200B/Z-250A laser engraving machine and 80,000 points of 3D image it will take 6.67 minutes (12,000 point/min).

What parts should be replaced periodly and how long it lasts?

Depending on which laser machine you use, with doide pump laser machine such as LE-X and Z-1500A models, the laser light will usually be replaced after running three year averagely, depends on how often you use laser system, it may be less or more than three year. This is only part needed to be placed by maintenance.
For laser system Z-200B, Z-250A and LE-2 models it takes about 8 month to one year to replace laser light

Do you provide laser crystal engraving machine with multiple heads ?

Yes, we do provide laser crystal engraving machine with 8 heads or 16 heads, please call or email to us to get quota of laser system with specified heads.

What issues do we need to pay attention when purchasing laser system ?

Check with laser system provider if or not to provide free system setup in your local store. It's very important because laser system is high tech products and need expert to set it up. If not, you may damage system.
Check with laser system provider if or not to provide free training in your local store. Since there are a lot skills needed to create 2D/3D high quality crystal images. You must be trained to get high quality crystal images
Make sure the laser system company has ability to provide local service at least within North America since urgent event might happen at any time especially during holiday seasons.
Does laser system company provide with 24 hours a day and 7 days a week phone service, also make sure customer service and quality follow North America rules.
It's better to ask if there are any references in your country or local areas
Consulting with laser system company to select proper mode and engraving speed, since selection of laser system will be much different with different business mode. If the company cannot provide useful information with your application, that tells you that this company may not have experience with your business model and you should be careful.
Make sure the communication between you and comany is smooth and feel comfortable with customer service
Don't pay whole payment before make sure that you get good laser system. The separation of payment is the best option since there are a lot of fraud laser systems in the market, it looks cheaper but doesn't work at all.
The payment separation is not negotiable. That is only way to protect yourself.

Do you provide blank crystals ?

We have partners who provide thousands of high quality blank crystals - www.sycrystal.com, please visit this website and contact with sales manager George Zhang.

How long will 3D laser crystal engraving system be setup after order is made?